AT CONSULT can provide significant value and assistance to your business through a range of professional services that are available through our Business Partner support scheme.
The services we offer include:
» Pre-sales solution design advice
» Post-sales technical support
» Project management
» Provision of maintenance contracts for end-user systems
AT CONSULT have dedicated resources available to assist you in the design phase of your customer solution. We can help with the configuration of your PBX, data solution or VMWare infrastructure and validate the technical and functional specifications proposed to ensure that your customer’s needs are addressed. Voice and data convergence has rapidly become the “norm” for many businesses today and it is here that AT CONSULT’ Pre-Sales team can provide you with the edge. The Pre-Sales team will assist you in winning your opportunities from input to your customer proposal, accompany you to meet with your customer for face-to-face or facilitate equipment demonstrations.
Post-Sales Technical Support
AT CONSULT have a team of experienced and highly qualified technical resources to support our Business Partner’s technical needs. This can include phone based support at the time of an install, advice on technical faults being experienced in the field and programming advice and assistance. Post-Sales technical support can be provided over the phone or via email.
AT CONSULT have an experienced project management team who are actively engaged in managing every aspect of a PBX and Call Center installation. From capturing all relevant customer information, arranging a site audit, validating the equipment order, co-ordinating all of the resources required for a successful installation and ensuring the customer receives the necessary training, the AT CONSULT project management team will assume complete responsibility for ensuring the customer’s expectations are met.
AT CONSULT can tailor a maintenance service to fit your customer’s specific business requirements. Maintenance contracts can be tailored to meet a range of coverage periods and equipment coverage requirements.
AT CONSULT provides a comprehensive hardware support service for the products we sell. This service includes equipment warranty and equipment repair services if required.