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Infinity IVR

INFINITY IVR - Server is a powerful communication application, designed to work with your existing telephone central decrease the cost of voice communication and to increase customer satisfaction. Due to real-time integration of computer and telephone, the entire customer database can be seen and managed during the conversation with customer/caller.

Infinity – IVR is a product that slashes your cost per call and dramatically reduce the cost of common phone calls to and from your company.

Features:

2.1 Call Transfer: If it is set accordingly, transfers incoming calls automatically to    another number. This can be internal number, home phone, fax machine, another computer, GSM number, etc…

7.1Caller Identification (CLIP): When the telephone starts to ring, caller’s number can be seen on the screen (Caller ID). Through the integration to the database, recognition and data management about the caller/customer can be done for efficient and best customer service…

11.1Voice Mail: Supports voice messages. In case of unreachable, busy or out of office hours callers can leave voice messages for individuals or groups…

8.1 Call Logs: Keeps logs for all incoming and outgoing calls, all the call and operator activities can be traced through statistical and graphical methods…

9.1Full-Duplex Recording: l Records all VOIP communication, if needed…

6.1Fax Functions: Sends and receives analog/digital fax documents through a computer or a fax machine…

5.1Communication with Database: Maintains data transfer with the database through SQL queries …

4.1IDBO: Interactive Database Operation …

10.1 Multi-Client Mailbox: Maintains common mailboxes for groups, in order to listen to voice mails…

12.1Personal Mailbox: Personal mailboxes can be activated for receiving voice messages; thus users can get voice messages directly to their own mailboxes …

13.1Voice Message Length: The maximum length of voice messages are defined by the company using INFINITY – IVR Server. There is no limit for the voice messages. May start recording after the signal tone and end by hanging up or by message end signal…

1.1Multi Language Support: Opportunity of different languages for interfaces…

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