Infinity Contact center solution

Infinity Contact Center  software based on open standarts,  provides the rich functionality of the best on-premise call center systems but without the long implementation delays, maintenance hassles, and hidden costs. Contact Center Features:

   √ ACD/Skill-Based Routing  Get your customers to the right agents, right away

   IVR (Interactive Voice Response)  Automate interactions with your clients

   CTI (Computer Tele. Integration)  Coordinate telephony and data delivery to your agents

   CRM Integration  Out-of-the-box integration with leading CRM vendors

   Real-Time Monitoring  Take the pulse of your call center operations

   Call Recording  Robust call recording and retrieval capabilities

   Real-Time Reporting  Call center metrics at your fingertips

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