{"id":37,"date":"2013-01-25T15:00:29","date_gmt":"2013-01-25T15:00:29","guid":{"rendered":"http:\/\/e-varna.info\/atc\/?page_id=37"},"modified":"2013-10-16T18:30:28","modified_gmt":"2013-10-16T16:30:28","slug":"infinity-contact-center-solution","status":"publish","type":"page","link":"https:\/\/www.atsoftconsult-bg.com\/?page_id=37","title":{"rendered":"Infinity Contact center solution"},"content":{"rendered":"<p><div class=\"row-fluid\">\n\t<div class=\"wpb_content_element span12 wpb_text_column\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<p style=\"text-align: justify;\"><span style=\"font-size: small; line-height: 19px; font-family: verdana,geneva;\">Infinity Contact Center \u00a0software based on open standarts, \u00a0provides the rich functionality of the best on-premise call center systems but without the long implementation delays, maintenance hassles, and hidden costs. Contact Center Features:<\/span><\/p>\n<p><span style=\"font-family: verdana,geneva; font-size: small;\"><b style=\"font-size: 13px; line-height: 19px;\">\u00a0\u00a0 \u221a ACD\/Skill-Based Routing<\/b><span style=\"line-height: 19px;\">\u00a0 Get your customers to the right agents, right away<\/span><\/span><\/p>\n<p><span style=\"font-family: verdana,geneva; font-size: small;\"> <b style=\"font-size: 13px; line-height: 19px;\">\u00a0\u00a0 <b>\u221a<\/b> IVR (Interactive Voice Response)<\/b><span style=\"line-height: 19px;\">\u00a0 Automate interactions with your clients<\/span><\/span><\/p>\n<p><span style=\"font-family: verdana,geneva; font-size: small;\"> <b style=\"font-size: 13px; line-height: 19px;\">\u00a0\u00a0 <b>\u221a<\/b> CTI (Computer Tele. Integration) <\/b><span style=\"line-height: 19px;\">\u00a0Coordinate telephony and data delivery to your agents<\/span><\/span><\/p>\n<p><span style=\"font-family: verdana,geneva; font-size: small;\"> <b style=\"font-size: 13px; line-height: 19px;\">\u00a0\u00a0 <b>\u221a<\/b> CRM Integration<\/b><span style=\"line-height: 19px;\">\u00a0 Out-of-the-box integration with leading CRM vendors<\/span><\/span><\/p>\n<p><span style=\"font-family: verdana,geneva; font-size: small;\"> <b style=\"font-size: 13px; line-height: 19px;\">\u00a0\u00a0 <b>\u221a<\/b> Real-Time Monitoring<\/b><span style=\"line-height: 19px;\">\u00a0 Take the pulse of your call center operations<\/span><\/span><\/p>\n<p><span style=\"font-family: verdana,geneva; font-size: small;\"> <b style=\"font-size: 13px; line-height: 19px;\">\u00a0\u00a0 <b>\u221a<\/b> Call Recording<\/b><span style=\"line-height: 19px;\">\u00a0 Robust call recording and retrieval capabilities<\/span><\/span><\/p>\n<p><span style=\"font-family: verdana,geneva; font-size: small;\"> <b style=\"font-size: 13px; line-height: 19px;\">\u00a0\u00a0 <b>\u221a<\/b> Real-Time Reporting \u00a0<\/b><span style=\"line-height: 19px;\">Call center metrics at your fingertips<\/span><\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div> <div class=\"row-fluid\">\n\t<div class=\"wpb_content_element span12 wpb_text_column\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<p>I am text block. Click edit button to change this text.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/p>","protected":false},"excerpt":{"rendered":"Infinity Contact Center \u00a0software based on open standarts, \u00a0provides the rich functionality of the best on-premise call center systems but without the long implementation delays, maintenance hassles, and hidden costs. Contact Center Features: \u00a0\u00a0 \u221a ACD\/Skill-Based Routing\u00a0 Get your customers to the right agents, right away \u00a0\u00a0 \u221a IVR (Interactive Voice Response)\u00a0 Automate interactions with [...]","protected":false},"author":3,"featured_media":0,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"with-sidebar.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=\/wp\/v2\/pages\/37"}],"collection":[{"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=37"}],"version-history":[{"count":19,"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":1005,"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=\/wp\/v2\/pages\/37\/revisions\/1005"}],"up":[{"embeddable":true,"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=\/wp\/v2\/pages\/17"}],"wp:attachment":[{"href":"https:\/\/www.atsoftconsult-bg.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}