Infinity Contact Center software based on open standarts, provides the rich functionality of the best on-premise call center systems but without the long implementation delays, maintenance hassles, and hidden costs. Contact Center Features:
√ ACD/Skill-Based Routing Get your customers to the right agents, right away
√ IVR (Interactive Voice Response) Automate interactions with your clients
√ CTI (Computer Tele. Integration) Coordinate telephony and data delivery to your agents
√ CRM Integration Out-of-the-box integration with leading CRM vendors
√ Real-Time Monitoring Take the pulse of your call center operations
√ Call Recording Robust call recording and retrieval capabilities
√ Real-Time Reporting Call center metrics at your fingertips
