{"id":43,"date":"2013-01-25T15:03:38","date_gmt":"2013-01-25T15:03:38","guid":{"rendered":"http:\/\/e-varna.info\/atc\/?page_id=43"},"modified":"2013-10-16T18:31:16","modified_gmt":"2013-10-16T16:31:16","slug":"infinity-ivr","status":"publish","type":"page","link":"http:\/\/www.atsoftconsult-bg.com\/?page_id=43","title":{"rendered":"Infinity IVR"},"content":{"rendered":"

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INFINITY IVR<\/b>\u00a0– Server is a powerful communication application, designed to work with your existing telephone central decrease the cost of voice communication and to increase customer satisfaction. Due to real-time integration of computer and telephone, the entire customer database can be seen and managed during the conversation with customer\/caller.<\/span><\/p>\n

Infinity – IVR is a product that slashes your cost per call and dramatically reduce the cost of common phone calls to and from your company.<\/span><\/p>\n

Features:<\/b><\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div>

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\"2.1\" Call Transfer<\/span><\/b>: If it is set accordingly, transfers incoming calls automatically to\u00a0\u00a0\u00a0 another number. This can be internal number, home phone, fax machine, another computer, GSM number, etc…<\/span><\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div> \n\t\t<\/div> \n\t<\/div> \n\t

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\"7.1\"<\/a>Caller Identification<\/b>\u00a0(CLIP): When the telephone starts to ring, caller\u2019s number can be seen on the screen (Caller ID). Through the integration to the database, recognition and data management about the caller\/customer can be done for efficient and best customer service…<\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div> \n\t\t<\/div> \n\t<\/div> <\/div>

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\"11.1\"Voice Mail<\/b>: Supports voice messages. In case of unreachable, busy or out of office hours callers can leave voice messages for individuals or groups…<\/span>
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\"8.1\" Call Logs<\/span><\/b>: Keeps logs for all incoming and outgoing calls, all the call and operator activities can be traced through statistical and graphical methods…<\/span><\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div> \n\t\t<\/div> \n\t<\/div> <\/div>

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\"9.1\"Full-Duplex Recording<\/b>: <\/b>l Records all VOIP communication, if needed…<\/span><\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div> \n\t\t<\/div> \n\t<\/div> \n\t

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\"6.1\"Fax Functions<\/b>: Sends and receives analog\/digital fax documents through a computer or a fax machine…
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\"5.1\"Communication with Database<\/b>: Maintains data transfer with the database through SQL queries …<\/span>
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\"4.1\"IDBO<\/b>: Interactive Database Operation …<\/span>
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\"10.1\"<\/b> Multi-Client Mailbox<\/b>: Maintains common mailboxes for groups, in order to listen to voice mails…<\/span>
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\"12.1\"<\/b>Personal Mailbox<\/b>: Personal mailboxes can be activated for receiving voice messages; thus users can get voice messages directly to their own mailboxes …<\/span>
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\"13.1\"<\/b><\/span>Voice Message Length<\/b>: The maximum length of voice messages are defined by the company using INFINITY – IVR Server. There is no limit for the voice messages. May start recording after the signal tone and end by hanging up or by message end signal…<\/span>
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\"1.1\"<\/b>Multi Language Support<\/b>: Opportunity of different languages for interfaces…<\/span>
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